January 29, 2016


This page (together with the documents expressly referred to on it) tells you information about us and the legal terms and conditions (Terms)  listed on our website (our site) to you. Please take time to read and understand this page. Click here to review our Privacy Policy.


These Terms will apply to any contract between us for the ordering a prescription (Contract). Please read these Terms carefully and make sure that you understand them, before ordering a prescription through the App. Please note that by ordering a prescription, you agree to be bound by these Terms and the other documents expressly referred to in it.

Please click on the button marked “I Accept” at the end of these Terms if you accept them. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms for future reference. We amend these Terms from time to time.

These Terms, and any Contract between us, are only in the English language.

Information about us

We operate the website www.dimec.me. We are DIMEC® Limited, a company registered in England and Wales under company number 08357848 and with our registered office Med IC 4, Keele University Science and Business Park, Staffordshire ST5 5NL and main trading address at Innovation Centre 1, Keele University Science and Business Park, Staffordshire ST5 5NB. Our VAT number is GB165808876.

To contact us, please see our Contact Us page www.dimec.me/contact

We are registered with the General Pharmaceutical Council (9010079) and NHS

Use of our sites

Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

How we use your personal information

We only use your personal information in accordance with our Privacy Policy.  For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

The DIMEC App only sends or stores personal information from your device with your express permission such as when you request that a repeat prescription is ordered. All transactions are SSL-Pro protected and placed behind an ISO Information Governance Statement of Compliance Standard.

How the contract is formed between you and us

For the steps you need to take to place on order through the app, please see www.dimec.me/dimec-app

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by your GP until the surgery have issued a prescription.

In-app prescription orders will be placed with your doctor and processed by your chosen pharmacy on receipt of a valid, legal prescription.

If the pharmacy is unable to supply you with a medicine, for example because that product is not in stock or no longer available, or not authorised by your doctor or, we will inform you of this by e-mail and we will not process your order.


Our right to vary these terms

We may revise these Terms from time to time in the following circumstances:

1. changes in how we accept payment from you; and/or

2. changes in relevant laws and regulatory requirements.

Every time you place a prescription request, the Terms in force at that time will apply to the Contract between you and us.

Whenever we revise these Terms , we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.

Your consumer right of return and refund


Any medicines received from your pharmacy cannot be returned or, in the instance a patient pays for their prescription, a refund offered.

This must be taken up with your chosen pharmacy to ensure a satisfactory outcome is achieved. DIMEC cannot provide advice or mediate between a patient and their GP surgery and/or pharmacy.

How to pay or declare exemption

If you pay for your prescription, your pharmacy will take this charge from you upon collection of your completed prescription.

Alternateively, if you are exempt from prescription charges, entering this information on the ‘Exemptions’ screen during the order process will inform the pharmacy that no payment is required.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.

An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport].

If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

1. we will contact you as soon as reasonably possible to notify you; and

2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Communications between us

When we refer, in these Terms, to “in writing”, this will include e-mail.

If you are a consumer:

1. To cancel a Contract in accordance with your legal right to do so, you must contact us; and

2. If you wish to contact us in writing for any other reason, you can send this to us by e-mail or by pre-paid post to DIMEC® Limited at Innovation Centre 1, Keele University Science and Business Park, Staffordshire ST5 5NB or at info@dimec.co.uk. You can always contact us using our Customer Services telephone line.

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

If you are a business, please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

Other important terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law.  You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

We will not file a copy of the Contract between us.

All trademarks are property of their respective owners. All content is copyright DIMEC Ltd, unless stated otherwise. DIMEC is a registered mark in the United Kingdom.