February 3, 2016

Privacy

DIMEC® Limited (“We”) are committed to protecting and respecting your privacy. We are work to an Information Governance Statement of Compliance.

This policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), we are the data controller of any personal data of the information we collect about you.

Information we may collect from you

We may collect and process the following data about you:

•           Information that you provide to us including via forms on our site (our site). We are not able to see your repeat drug history downloaded from your GP; only you can see this. We may also ask you for information when you report a problem with our site.

•           If you contact us, we may keep a record of that correspondence.

 

•           We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

•           Details of your visits to our App including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration.s. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Where we store your personal data

By submitting your personal data, you agree to this transfer, storing or processing.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

•           To ensure that content from our site is presented in the most effective manner for you and for your computer.

•           To carry out our obligations arising from any contracts entered into between you and us.

•           To allow you to participate in interactive features of our service, when you choose to do so.

•           To notify you about changes to our service.

 

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

•           In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

•           If DIMEC® Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

•           If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any agreement between us or to protect the rights, property, or safety of DIMEC® Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Information Governance Team: info@dimec.co.uk.

Complaints

Whilst we pride ourselves on our excellent customer service, we appreciate that sometimes things don’t always go to plan. We make every effort in these circumstances to ensure any problems are resolved quickly and satisfactory. If, however, you would like to make a formal complaint about any of our services, please forward this to info@dimec.co.uk with the subject of ‘Complaint:’.