February 1, 2016

FAQs

How does it work?

Ordering your repeat prescription through the DIMEC app couldn’t be easier.

You tell us what you want through the app, we order your prescription from your GP and once we get the prescription back, we dispense and post out your medication to you.

How can I check that DIMEC Pharmacy is a UK registered pharmacy?

We are regulated by the General Pharmaceutical Council, just like all the other pharmacies in the UK.

To see our registration details published on their website, click here.

Do I need to tell my GP?

No, we can sort everything so you don’t have to do a thing.

If you’re on any controlled drugs, you may have to tell your GP you’ve switched to us. We’ll let you know if this is the case.

Are my details safe?

Absolutely! At DIMEC we take your data privacy very seriously!

Only you can see the medicines you’ve added to the app which is protected by a PIN number. They are locked to your phone – we can’t  see them!

All authorised transfers are SSL-Pro protected and placed behind an ISO Information Governance Statement of Compliance Standard.

How long does it take?

A good question. This can vary from one GP surgery to another as it depends how quickly they will give us your repeat prescriptions.

The rule of thumb is to allow two working days. After they send us your prescription, we’ll send it out to you (normally the same day).

On that basis, it will take around four days from ordering your medicines in the app to them dropping through your letterbox. We’d recommend placing an order when you have around a week’s worth of tablets left.

Can I order other medicines that aren’t on my repeat prescription?

No, the medicines that are on your repeat prescription from your GP can be repeated. We aren’t able to process requests for items that are not given to you on a repeat basis.

If you have any questions about what is or isn’t on your repeat, we’d recommend contacting your GP for the most up-to-date list.

I pay for my prescription. How does this work?

When ordering your prescription, just click the ‘I pay for my prescriptions’ box. At this stage, we won’t charge you until the GP issues your prescription.

There may be an occasion when your GP wants to see you rather than issue your medicines, so we never take any money until we physically have the prescription.

 

We only ask for your card details at this point to pre-authorise your card. When we get the prescription, we’ll take the charge without you having to do anything more. Simple.

I'm exempt from prescription charges. How do I tell you this?

When ordering your repeat prescription, just tick the exemption that applies to you and carry on ordering as normal.

Where do the medicines come from?

Our head office is based at Keele University Science Park in Staffordshire.

We have a variety of different UK wholesalers that are all highly regulated. This means we only supply quality, genuine medicines.

I'm going away. How can I order my prescription early?

If you need to order your prescription early, order as normal but just leave a message in the comments section to say why, such as you’re going on holiday. We’ll pass this on to your GP.

Can I have my tablets delivered to my work?

Of course, just change the delivery address to where you’d like it sending.

You can alter this every time depending on what’s most convenient for you.

Once I sign up, am I tied in to using DIMEC Pharmacy?

Absolutely not.

There are no minimum contract lengths. If you’d like to change to another pharmacy, just let us know.

We’re sure you won’t though.

Some of my medicines are controlled drugs. Can I still place an order?

You sure can.

Just allow a little extra time for us to send your medicines if any of your items are controlled drugs. They take a bit longer to come through from your GP.

How are the items sent?

Most of our orders are sent using Royal Mail Signed For. Larger orders over 2kg are sent by a trackable courier.

We always give you the tracking number so you can make sure the medicines are on their way!

How do I leave a Verified TrustPilot Review?

You should receive an invite to review us on TrustPilot that will mark your review as a Verified User. However, if you can’t find this email, drop us a like at info@dimec.co.uk and we’ll be sure to get another link over to you.

I have a personal question about my order. Who do I contact?

Drop us an email to prescriptions@dimec.co.uk and make sure you put your Order ID in the subject line. Emails are responded to throughout the week: we’ll get back to you as soon as we can

Or you can give us a call on +44 1782 444 551 (9am-5pm Mon-Fri)

I have a question that should be part of your FAQs. Who do I contact?

Drop us an email to info@dimec.co.uk and let us know.

We really like your feedback so we’ll be sure to read and action your comments. Thank you for taking the time to tell us how we can improve.